Meta Quest: Factory Reset Guide

How to perform a factory reset on your Meta Quest headset. WHEN TO FACTORY RESET - Persistent software issues that can't be resolved through other troubleshooting steps. - Preparing to give or return the headset to NE DHHS. - Black screen issues that don't resolve with a force restart. METHOD 1: USING THE HEADSET BUTTONS 1. Power off the headset completely. 2. Hold the power button + volume down button simultaneously until the headset turns on. 3. Use the volume buttons to highlight "Factory Reset." 4. Press the power button to select and confirm. METHOD 2: USING THE META HORIZON APP 1. Open the Meta Horizon app on your phone. 2. Tap Menu > Devices. 3. Select your headset. 4. Tap Advanced Settings > Factory Reset. WHAT HAPPENS AFTER A FACTORY RESET - All downloaded apps and settings are removed from the headset. - Purchased apps are tied to your Meta account and can be re-downloaded. - You will need to re-pair your controllers and set up the headset again.