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MetaTroubleshootingSource: Official Meta
Meta Quest: Tracking Issues
#Meta Quest#tracking#troubleshooting
How to resolve tracking issues on your Meta Quest headset.
BEST PRACTICES FOR TRACKING
- Use the headset in a well-lit room.
- Avoid direct sunlight and very dark rooms.
- Remove reflective surfaces (mirrors, glass) from the play area.
- Keep the play area clear of obstacles.
TROUBLESHOOTING STEPS
1. Clean the front camera plates with a dry microfiber cloth.
2. Restart the headset.
3. Clear and redraw the Guardian boundary: Settings > Guardian > Clear boundary.
4. Check for software updates: Settings > System > Software Update.
5. If one controller loses tracking, replace its batteries and re-pair it.
6. Ensure the play area has consistent lighting (avoid flickering lights).
STILL HAVING ISSUES?
If tracking problems persist, try a factory reset. If that doesn't help, contact Meta Store Support or submit a support request through the NE DHHS XR portal.